Frequently Asked Questions

What size do I need for my dog?

When determining the correct Cozy Cave size for your dog, it is important that you look at the nature of your dog. Does he or she likes small spaces? Then a smaller size will not be a problem. Our experience is that most dogs appreciate a bit of space! Mail to  when you are in doubt, perhaps we can help you in making a choice.

Is the Cozy Cave washable?

Yes, the cover of the Cozy Cave is machine washable and can be tubmled dry.  You can find the washing instructions here.

Can I return the Cozy Cave?

The Cozy Cave can be returned only when unused. So no stains and hair in the Cozy Cave. The Cozy Cave should be in the original packaging and has to have the original tags still on. Returns must be sent to CozyCave.EU at the owners expense. To make a right choice is always possible to see the Cozy Cave in our showroom!

How long is the delivery time?

Ee typically ship within three business days, when the product is in stock. When the product is not in stock, we will communicate by mail how long the delivery will be.

Do you ship to my country?

We ship all over Europe! We can even ship outside Europe, please contact us for more information.

What can I do if I have a complaint?

We try to do everything to help you. Even if something is wrong. Your complaint, you can sent it any time to: